SMHA Conflict Resolution Procedures

Communication Flow Chart

• Parent

Calls or emails their Head Coach / Manager;

If not resolved…

• Head Coach / Manager

Calls or emails their Zone Age Group Coordinator;

If not resolved…

• Zone Coordinator

Calls or emails their Zone Commissioner;

If not resolved…

• Zone Commissioner

Calls or emails the applicable SMHA Chairperson;

If not resolved…

• SMHA Chairperson

Calls or emails SMHA Executive Director;

If not resolved…

• SMHA Executive Director

Calls or emails Board President to bring to full Board level