Follow us on

SMHA Conflict Resolution Procedures


Communication Flow Chart


  • Parent

Calls or emails their Head Coach / Manager;

If not resolved…


  • Head Coach / Manager

Calls or emails their Zone Age Group Coordinator;

If not resolved…


  • Zone Coordinator

Calls or emails their Zone Commissioner;

If not resolved…


  • Zone Commissioner

Calls or emails the applicable SMHA Chairperson;

If not resolved…


  • SMHA Chairperson

Calls or emails SMHA Executive Director;

If not resolved…


  • SMHA Executive Director

Calls or emails Board President to bring to full Board level