making a complaint

Before clicking the forms to make either a Formal Complaint or a Informal Complaint have you done the following:
followed the 24hr rule?
Have you talked to your team manager? if not resolved, your team coach? if not resolved, then your age group commissioner?
Please make sure these steps are followed so we the MLMH board can take your complaint seriously and have it delt with in a timely manner.

"24 Hour Rule" - Unless there is an immediate health and safety concern, players, families and coaching staff are required to wait 24 hours prior to bringing an issue forward. The 24-hour period is a time to logically assess the situation, understand the facts, and afford all parties involved a "cooling off" period. Waiting this time should help with determining if the issue should be brought forward and to do so in a calm, unemotional manner. The protocol is then to come to your team Manager and/ or a coach and we will take care of the issue from there. Parents are not to be contacting the board (commissioner, president, etc.) without following these steps.

Formal Compliant

Structured, written communication used to express dissatisfaction or report an issue through an established process with the aim of achieving a specific resolution

Your Name *

Your Email *

Subject line: *

Brief reason for complaint

Introduction *

State your purpose clearly

Description of the issue *

Provide detailed facts!

Date of issue *

When and where it took place *

Who was involved *

Any witnesses or documentation *

Impact *

Explain how this issue has impacted you, your child, or the team

Have you talked to your Manager, Coach, Commissioner *

Previous attempts to resolve *

Mention any prior communication or actions taken to resolve the issue informally.

Desired Outcome *

Clearly state what resolution you are seeking: Apology Policy change, Disciplinary action, Meeting or mediation

a

Informal Complaint

An informal complaint is more conversational and suitable for early-stage concerns or direct communication with a coach or team manager.

Your Name *

Your Email *

Purpose *

Briefly state your concern

Description of the issue *

Share what happened and why it’s a concern Keep the tone respectful and constructive

Have you talked to your Manager, Coach, Commissioner *

you need to follow the chain of command before your issue can be brought to the board

Impact *

Explain how it’s affecting you or your child

Suggestion or Request *

Offer a possible solution or ask for a conversation: “Would you be open to discussing this further?”